Who We Are
We are a different kind of consulting firm. We pride ourselves in the time that we take to understand what is unique about your operation and find creative ways to solve problems that will help you meet your goals.
Heller and Heller is synonymous with innovation in the Parks and Recreation Management field. Our teams have worked across the country on every type of planning and efficiency engagement. No matter how large or small the project, we treat all clients with the same personal attention and commitment to excellent work. We like to think of ourselves as trusted partners rather than consultants. Partners are collaborators who associate in an endeavor of common interest. In the case of our client relationships, the common interest is building organizational capacity.
We seek innovative and forward thinking clients that share our vision of creating good government through value added continuous improvement. In the work we do, we espouse organizations’ commitment to strategy mission, vision, and guiding principles. We demonstrate a strong commitment to our mission, vision, and guiding principles in all of our work.
How We Work
A basic tenet of establishing good client partnerships is the use of the guiding principal of balancing advocacy and inquiry. We believe in the importance of active and careful listening techniques. Inquiry, or having a good understanding of clients’ needs is the cornerstone of how we approach each job. It is only after we have a good understanding of needs, do we engage in advocating recommendations. We pride ourselves on establishing excellent relationships with our clients as evidenced by our testimonials. Part of this comes from infusing the process with humor and fun.
Authenticity is having congruency between what one says and what one does. As such, a consulting firm involved in planning, such as strategic planning or master planning should demonstrate alignment between client recommendations for strategy and sophisticated business practices and how the consulting company is run.
We are strategically focused in the way we do business. We have a well- defined strategic plan, commitment to deployment of our mission, vision, and guiding principles, and practice continuous improvement through process reviews and customer satisfaction measurement systems. We constantly practice what we preach.
Industry Connection with a Practitioner’s Attitude
We obviously stay connected to the industry through our consulting experiences, but absent learning about the most sophisticated business approaches to organizational development, the status quo is perpetuated. We have played a part in developing the Illinois based Innovation Renovation for professionals and also have a best practices group of nationwide leading professionals serving as an advisory board to work with us in ensuring innovation in our consulting practices and recommendations. In addition, there is an organizational commitment to learning to ensure the most contemporary practices are developed.
We can help you with any questions you may have that relate to any of our services, how our processes work, or if you just want to chat about a challenging issue you have at work. If you would like a one hour consultation at no charge to you, feel free to contact us at 224.456.6934 or email@example.com. Also, if you have any questions on our services, our processes and approaches to work.